Read about Colney Windows and Doors


Find out more about who Colney Windows and Doors are associated with to provide a better service to our customers.


FENSA registered company


FENSA is the Competent Person Scheme that is trusted by the industry


Colney Windows & Doors have been a long term accredited business of FENSA. Every FENSA approved business comes with a set of promises and expectations that we adhere to vigilantly to ensure only the best services and products for our clients. FENSA is the industry standard for replacement window and door installers self-certifying compliance with the building regulations.


FENSA is the brand trusted by all local authorities, industry and government.


An independent report commissioned by the Government found FENSA to be the most successful of all competent person schemes to date in the UK, across all industries.


Vetting: All FENSA registered companies are continually re-assessed by an independent inspection body to ensure consistency of Building Regulations adherence and service.


Nearly 9000 companies nationwide have joined FENSA which include glazing companies, builders, national and smaller home improvements companies, local authorities, housing associations, property developers. If all these companies trust and use FENSA, consumers can too. If all these companies trust FENSA, homeowners can too.


FENSA does not demand any specific brand of insurance from its installers – homeowners and installers have freedom of choice over insurance providers whose policies are underwritten by 'different' insurance companies (FENSA is not insurance-led)


FENSA proactively protects consumers from the cowboys – not only by withholding the scheme from those unable to pass FENSA's independent assessments; but also by reporting to Local Authorities and Trading Standards companies who erroneously claim FENSA registration, to enable prosecution.


Customers are able to provide a rating score for installers on the feedback form.




Deposit and Guarantee Insurance


Deposit and Guarantee Insurance


Make sure you alwaysread the small print


    Are all installers fully vetted? YES
  • Customer satisfaction regularly monitored? YES
  • Is there a customer helpline? YES
  • Is there a customer friendly website available for advice? YES
  • Is the insurer FCA authorised? YES
  • Is Deposit Protection from point of sale? Subject to receiving a Deposit Protection form from IWA or the Member Company YES
  • Is Deposit Protection up to 25% of the contract value? YES
  • Are there no excesses on the policy? YES
  • Is cover available for a full 10 years? YES
  • Is cover continuous without renewal? YES
  • Is cover fully transferable if you sell your home? YES


Who are IWA?


Since 1989 IWA has been one of the leading organisations in the U.K. to administer Deposit Protection and Guarantee Insurance to consumers within the home improvement market.


How does the Deposit Protection work?


At the time of paying a deposit you should be issued with a Deposit Protection certificate from your IWA approved supplier or Direct from IWA. This document will protect your deposit, prior to the commencement of the contract for up to 25% of the contract value, subject to the terms and conditions on the certificate. Without a policy your deposit is not protected.


How does the Guarantee Insurance work?


Once your contract has been completed to your satisfaction and you have paid the IWA approved company the balance in full, your IWA Guarantee Insurance will commence. You may register your satisfaction by completing the tear off slip on the policy and return it to IWA. Your contract will be insured for a period of up to ten years and is underwritten by FCA authorised Insurers, subject to the terms and conditions on the Certificate. Without a policy your guarantee is not insured.

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